We at Nextbuying.in want you to be fully satisfied with your purchase. If you are not happy with your order, you can request a return, replacement, or refund as per the terms below.

1. Eligibility for Return

You may request a return if:

• The item is defective, damaged, or not as described.
• You received the wrong product.
• The item is unused and in its original packaging.
• The return request is made within 7 days of delivery.

Items damaged due to misuse, physical damage, or tampering are not eligible.

2. Non-Returnable Items

The following items cannot be returned unless they are defective:

• Opened or used earbuds, charging cables, or personal audio devices
• Items marked as “Final Sale” or “Non-returnable” on the product page
• Free gifts or promotional items

3. Return Process

1. Email us at support@nextbuying.in within 7 days of delivery.
2. Mention your order number, issue, and attach photos/videos (if applicable).
3. Once approved, we’ll schedule a pickup via courier or request you to self-ship the item.
4. The item must be securely packed in original condition with all accessories and manuals.

4. Refund Policy

Refunds are processed after we receive and inspect the returned product:

• Prepaid orders: Refund will be credited to the original payment method within 5–7 business days.
• Cash on Delivery (COD): Refund will be issued via UPI or bank transfer after confirmation.
• Refunds may be partially denied if the product is used, damaged, or missing components.

5. Replacements & Exchanges

• If you received a defective or incorrect item, we will send a replacement free of charge.
• Replacement is subject to product availability.
• In case a replacement is not possible, a full refund will be issued.

6. Order Cancellations

• You can cancel an order before it is shipped.
• Once the order is shipped, cancellation is not possible. You will need to follow the return process.

7. Contact Us

For returns, refunds, or order issues, reach out to:

📧 Email: support@nextbuying.in

Contact Us